Refund & Cancellation Policy

Effective Date: 15th February 2025

At Happy My Tour, we strive to provide seamless travel and visa booking services. Our refund policy is designed to ensure fairness and clarity. By booking with us, you agree to the following terms:

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1. Refund Policy for Travel Packages

1. Duplicate Transactions:

   • If a customer accidentally makes a double payment for the same booking, the excess amount will be refunded.

   • Customers must email accounts@happymytour.com with proof of the duplicate transaction.

2. Company’s Failure to Provide Services:

   • If the company fails to provide the booked services, a full refund will be issued.

3. Non-Refundable Bookings:

   • Once a booking is successfully processed and the finalized itinerary is emailed to the customer, no refund will be issued.

4. Date Change by Customer:

   • If the customer requests a date change and the company is unable to arrange travel on the new date, no refund will be provided.

   • The customer will be required to travel on the original selected dates.

5. Refunds Before Itinerary Finalization:

   • A refund is possible only if the itinerary has not been finalized.

   • A refund request must be sent within 24 hours of booking to accounts@happymytour.com.

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2. Refund Policy for Visa Services

1. Visa Processing Fees:

   • Visa processing fees are non-refundable once the application has been submitted to the relevant embassy or authority.

2. Visa Rejection:

   • The company does not guarantee visa approvals. In case of visa rejection, the service fee and embassy charges will not be refunded.

3. Application Withdrawal:

   • If a customer withdraws their visa application before submission, they may receive a partial refund, subject to processing deductions.

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3. General Refund Conditions

1. Processing Time:

   • Approved refunds will be processed within 7-14 business days from the date of approval.

   • Refunds will be credited to the original payment method used during booking.

2. Cancellation by the Company:

   • If Happy My Tour cancels a package or service due to unforeseen circumstances, customers will be offered an alternative or a full refund.

3. No-Show & Last-Minute Cancellations:

   • If a customer fails to show up for the trip without prior notice, no refund will be issued.

4. Force Majeure:

   • In case of unforeseen events (natural disasters, government restrictions, pandemics, etc.), refunds will be subject to the policies of the respective airlines, hotels, and service providers.

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4. Contact for Refund Requests

For refund-related inquiries, please contact:
📧 Email: accounts@happymytour.com

We reserve the right to update this policy at any time without prior notice. Please check our website for the latest terms.